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Digital Accountancy Show 2024

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Why banking has become broken for Britain’s established SMEs

Conrad Ford

Despite representing a third of the economy, established SMEs – those firms with 10 to 250 employees – are increasingly underserved by their banks:

  • Relationship banking is in rapid decline for established SMEs – barely half of high street bank customers would recommend their bank’s relationship management to other SMEs.
  • Issues for established SMEs are particularly acute in lending, where last year – for the first time – specialist and challenger banks lent more to SMEs than the major high street banks.
  • At the heart of this are structural factors, meaning that the traditional high street banks can no longer cost-effectively serve their established SME customers.
  • Access to banking is becoming an increasingly critical topic for accountants serving the SME segment.

Conrad Ford of specialist challenger Allica Bank – and previously the founder of Funding Options, which recently sold to digital bank Tide – discusses the rapidly evolving SME banking landscape.

June 15 @ 14:30
14:30 — 15:00 (30′)

Evolution Stage

Conrad Ford